If you wish to cancel a booking you must let us know by email or in writing as soon as possible. Your booking will be cancelled with effect from the day we receive your email or written notification, subject to us deducting cancellation charges as set out in Section 4.3 beloOur cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. Our cancellation charges are set out in the table below:
No. of days prior to booking start date – Cancellation charge
More than 30 days from your holiday start date – Full refund minus any booking fee
7 – 30 days from your holiday start date – 50% of the total booking charge minus booking fee
Less than 7 days or after the booking start date – 100% of the total booking charge and any booking fee.
If you cancel your booking after the booking start date, we will not issue any refund for any remaining nights of your booking. To clarify, this includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out holiday insurance to compensate you in these circumstances.