Terms and Conditions of Stamford Meadows Glamping
1. Your booking
1.1. We reserve the right to accept or decline bookings entirely at our discretion.
1.2. Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions.
1.3. You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.
1.4. Children under the age of 18 must be accompanied by an adult.
1.5. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so.
2. Paying for your Accommodation
2.1 You must pay us a minimum deposit of 20% of the total amount payable at the time of booking. The balance is due at least 30 days before your arrival and we will send you a reminder to pay this.
2.2 If you do not pay the deposit at the time of booking and the balance at least 30 days before arrival, we’ll assume you do not want continue with your booking and your booking will be cancelled.
3. Pricing for our Accommodation
3.1. We periodically review and amend the prices we charge for our Accommodation. For the most up to date pricing information please check the section of our website relating to the Site or telephone the Site directly. We will confirm the price of your Accommodation at the time you make your booking and in your confirmation email.
3.2. All prices given in our brochures, by telephone, on our website or in any leaflets relating to the Site include any charges for water, gas, electricity, and oil that may be applicable to the Accommodation selected.
4. If you want to cancel your booking
4.1. Your Accommodation booking is a contract for the provision of leisure services on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 4.
4.2. If you wish to cancel a booking you must let us know by email or in writing as soon as possible. Your booking will be cancelled with effect from the day we receive your email or written notification, subject to us deducting cancellation charges as set out in Section 4.3 below.
4.3. Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. Our cancellation charges are set out in the table below:
No. of days prior to booking start date – Cancellation charge
More than 30 days from your holiday start date – Full refund minus any booking fee
7 – 30 days from your holiday start date – 50% of the total booking charge minus booking fee
Less than 7 days or after the booking start date – 100% of the total booking charge and any booking fee.
If you cancel your booking after the booking start date, we will not issue any refund for any remaining nights of your booking. To clarify, this includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out holiday insurance to compensate you in these circumstances.
5. If you want to change your booking
5.1. If you want to change any detail of your confirmed booking you must let us know by telephone, by email or in writing as soon as possible. This includes details such as the number of pitches and the number of guests.
5.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes.
6. If we need to change or cancel your booking
6.1. We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. We will only change or cancel your booking:
6.1.1. if necessary to perform or complete essential remedial or refurbishment works; or
6.1.2. for other reasons unforeseen at the time you made your booking which are beyond our reasonable control. This may include occasions where the accommodation becomes inaccessible due to a Meteorological Office Severe Weather Warning or other severe weather event.
6.2. If we do need to change or cancel your booking for the reason set out in Section 6.1.1, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.
6.3. If we do need to change or cancel your booking for the reasons set out in Section 6.1.1, we will only be responsible for foreseeable losses that you suffer as a result of that change or cancellation and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract.
6.4. If we do need to change or cancel your booking in line with 6.1.2 because it becomes impossible to deliver the booking due unforeseen events beyond our reasonable control, we’ll do our best to offer you a suitable alternative booking for either the same dates or alternative dates. If you don’t accept the alternative we offer, the booking will be deemed cancelled and no refund of any amounts paid will be offered.
6.5. It is recommended that you obtain appropriate travel insurance for all members of your group. This should ideally cover illness, cancellation and injuries during your stay.
7. Special requests
7.1. Special requests must be requested at the time of booking. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request.
8. Group bookings
8.1. If you want to use the Site for a group, you must contact us and tell us prior to booking and obtain our prior agreement to any such use.
8.2. Please note that if you fail to comply with our rules on group bookings as set out in this Section 8 we may need to exercise our rights under Section 13 (“Our right to evict”).
9. Visitor standards and behaviour
9.1. You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purpose, including without limitation for any business purposes, without our prior written consent.
9.2. You must keep the Accommodation and any contents clean and tidy and leave them in the same condition as when you arrived.
9.3. You must not use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
9.4. Smoking is not permitted in any part of your Accommodation. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your Accommodation.
9.5. You and your party must not use candles, fireworks or Chinese lanterns at your Accommodation.
9.6. You and your party may only use a firepit or barbeque on Site if it is supplied by us and is placed outside and raised off the ground. You and your party must not use barbeques, gas stoves, or other naked flames and cooking equipment inside any yurt or glamping accommodation unless it is provided as part of the accommodation.
9.7. Well behaved dogs are permitted on our site but you must notify us at the time of booking if you wish to bring a dog with you.
9.8. You may be able to charge an electric vehicle at our Site and please enquire when booking .
9.9. Please note that if you do not comply with the standards and behaviours set out in this Section 9 we may need to exercise our rights under Section 13 (“Our right to evict”).
9.10. You and Your party must comply with the instructions set out in the Stamford Meadows Glamping Site Handbook in relation to the use of all the facilities including the hot tubs, the wood burning stoves and the firepits. The Handbook is available on site.
10. Maximum occupancy for your Accommodation
10.1. You must ensure that the maximum number of persons occupying the Accommodation does not exceed the maximum occupancy limit. You must not bring additional camp beds to the Accommodation. For the purposes of occupancy limits a child over the age of 2 is considered an occupant.
11. Damage to the Accommodation or its contents
11.1. If you discover that anything is missing or damaged on arrival at your Accommodation you must notify us immediately . If you do not notify us we will assume that you caused the relevant damage or loss.
11.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or by any member of your party or animal brought with you.
11.3. An authorisation will be placed on your card at the start of your booking, all or part of which may be collected by Stamford Meadows Glamping to cover losses or damages incurred during your stay. If there are no problems, the funds will be released automatically after your stay. Your security deposit should be returned by your bank within 10 days, please contact the site if you have any questions.
12. If you have a problem or complaint
12.1. We take care to ensure that our Accommodation and our site is of a high standard. However, if you have any problems with your Accommodation or Site, please contact us immediately and give us the opportunity to resolve it.
12.2. If you have an unresolved complaint at the end of your stay, please contact: stamfordmeadowsglamping@outlook.com.
12.3 In considering any complaint, we’ll take into account whether we have been given the opportunity to investigate it and put matters right.
12.4. Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff or representatives.
13. Our right to evict
13.1. We may terminate our contract with you and ask you to leave your Accommodation and the Site immediately (without any compensation being payable) if:
13.1.1. we consider that you or your party have committed a serious breach of these terms and conditions;
13.1.2. we consider that your or your party’s behaviour endangers the safety of our visitors or staff;
13.1.3. any complaints are made of anti-social or unacceptable behaviour against you or your party;
13.1.4. you or your party cause an unreasonable amount of damage to the property or its contents; or
13.1.5. you exceed the maximum occupancy limit for your Accommodation.
14. Our liability to you
14.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
14.1.1. Nothing in these terms and conditions is intended to limit our liability for:
14.1.2. death or personal injury caused by our negligence;
14.1.3. fraud or fraudulent misrepresentation on our part; or
14.1.4. any breach of the terms implied by Section 10, 11 and 13 of the Consumer Rights Act 2015.
14.2. Nothing in these terms will affect your legal rights in respect of your booking. For a fuller explanation of your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 040506.
15. Events beyond our control
15.1. We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.
15.2. An event outside our control means any act or event that is beyond our reasonable control, including without limitation severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
16. Some practical information for your stay
16.1. Your check-in and departure times will be set out in your booking confirmation and/or in the instructions you will be provided on arrival. If you do not leave the Accommodation by the required departure time we reserve the right to charge you a late checkout fee to cover any costs we incur.
16.2. If you leave any of your possessions behind at your Accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We charge a lost property charge of £10 to cover our admin costs and standard Royal Mail delivery up to 2kgs in the UK to return your items to you (subject to the terms of this clause 16.2). If a request to return your items deviates from these conditions, then we reserve the right to charge you any additional costs. Where possible, we’ll hold all lost property for three months, after which it will be disposed of. Perishables will be disposed of immediately and are therefore unreturnable. In addition, we will only be able to return items permissible by Royal Mail.
16.3. Our site is in a rural area and it is important that you and your party do not interrupt or endanger the livelihood of those working at the property or on the surrounding land.
16.4. Bats and other wildlife may be present at our site. Any disturbance caused by wildlife should be reported to us immediately and reasonable steps will then be taken to assist. Please remember that bats are a protected species and it is illegal to interfere with them or their habitat.
16.5 In the case of a fire, fire points are listed in your welcome pack. Act immediately but try to stay calm. Stay low in case of smoke or fumes. If you’re in bed, roll off the bed and crawl to the door. Don’t waste time getting dressed or searching for valuables. To waken anyone who may be asleep, shout, “Fire! Everyone out!”
16.6 There is a first aid box in the bathroom, however if you seek further assistance please report or notify us.
17. Entire Agreement
17.1. This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings.
17.2. No one other than a party to this contract shall have any right to enforce any of its terms.
18. Data Protection
18.1. We may communicate with you from time to time about your booking and your experience with us and will use your data in accordance with the Data Protection Act 2018 and GDPR as it forms part of English Law. You are the data controller and we are the data processor of your personal data disclosed to us which we will only use for the purposes of this agreement.
19. Governing Law
19.1. These terms and conditions are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.
Terms and Conditions for hire of the VW Campervan (when driven off site)
1. Introduction
This agreement (“the Agreement”) is made between Healthreach Limited with company registration number 08925582 of Meadow Cottage, Melancholy Walk, Stamford, Lincolnshire PE9 2QL (“the Company” “us”) and the Hirer (“you” or “the Hirer”). By signing this Agreement, you agree to abide by the terms and conditions outlined below for the hire of the VW Campervan YT74 GPY (“the Campervan”).
2. Booking and Payment
2.1 A booking is only confirmed once the deposit of 20% of the full hire fee has been paid and the Company has issued written confirmation.
2.2 Full payment of the hire fee must be made no later than 30 days prior to the commencement of the hire period and will will send a reminder for this. Failure to make payment will result in cancellation of the booking.
2.3 The Campervan will not be released until full payments are made.
2.4 In addition a security deposit of £1000 will be required prior to the hire and will be automatically held on your card just prior to the booking. This will be refunded within 24 hours of the end of the hire period, provided no damage or breaches of the Agreement have occurred.
3. Insurance Requirements
3.1 Comprehensive insurance is included in the hire fee but is subject to the conditions set out below.
3.2 a) The benefits of the insurance shall not operate whilst the Campervan is being used by or is in the charge of any person:
i) Under 25 years of age.
ii) Over 75 years of age.
iii) Holding a provisional driving licence.
iv) Who does not have at least two years driving experience (Full UK, EU, AU, US, CA, NZ & SA licence types).
v) Note – two, three point convictions are acceptable (i.e. 2x SP30’s, 3pts each).
vi) Note – single four point offences are acceptable without referral and subject to standard terms.
vii) Note – single six point SP30, SP50 and CU80 convictions are acceptable, subject to a double excess.
viii) Note – all other six points+ offences will require referral to the insurers.
ix) Who has more than one fault or outstanding incident/claim in the last five years.
b) The Campervan shall not be used for:
i) The carriage of goods of an explosive, dangerous, or hazardous nature.
ii)The carriage of goods or passengers for hire and reward or any other form of profit or remuneration.
iii) Using the vehicle for a purpose of which it is not designed including racing or driving in a dangerous or reckless manner.
iv) For carrying illegal substances or product either for commercial purposes, financial gain, or delivery of such goods.
v)For driving the vehicle in an unsafe manner or on a unroadworthy condition.
vi)For driving the vehicle on unsealed and non-public roads.
3.3 The Company provides fully comprehensive insurance to those named on the hire agreement only and those named are the only people insured to drive the vehicle.
3.4 Drivers should have no mental or physical disabilities which would interfere with their ability to drive, for example stroke/deafness/heart condition/diabetes/loss of limb/loss of sight in an eye/epilepsy. In addition, you must not be taking drugs likely to affect your driving or drugs prescribed by a registered medical practitioner for treatment of drug addiction.
3.5 You must not drive the Campervan whilst under the influence of alcohol or drugs or on any medication that advises against or that causes drowsiness.
3.6 The Campervan must only be driven by you or any other person who has been authorised by us, for whom you have provided the driving licence and personal identification information. Failure to provide accurate information may invalidate the insurance and render you liable for all losses however sustained, including claims by third parties. This Agreement will be held for up to 2 years following the hire period.
3.7 The Campervan must not be left with the ignition key in or on the Campervan or unlocked while it is unoccupied.
3.8 Documentation Requirements
The Hirer must provide us with the following at least 7 days before your hire period:
a) copies of all drivers’ licences, and the DVLA share code that allows us to check the nominated driver’s licence,
b) proofs of address:
You must provide a total of 2 proofs of address from the following:
1x primary and 1x secondary, or 2x primary proof of address
Primary Proof of Address:
• Electricity
• Water
• Gas
• Broadband/Landline
• Council tax
• TV licence
• Bank Statement
• Credit card bill / statement
• Mortgage statement
• Polling card
• HMRC self-assessment / tax credit
Secondary Proof of Address:
• Student loan
• Shotgun licence
• Payslip
• Mobile Phone Bills
• Pension letters
• Car Finance Statement
• Loan Statement
• Property deed
An annual council tax bill will be accepted.
All other documents must be dated within 90 days of the hire date. The address & name on your licence must match both documents.
3.9 You warrant that all information supplied to us in relation to this Agreement is true and complete. You must also inform of us of any changes from the point of booking up until after the return of the Campervan, including but not limited to the number of points on a driver’s licence.
4. Use of the Campervan
4.1 The Campervan must not be driven:
a) outside the UK without prior written consent from the Company.
b) off-road or on terrain unsuitable for the vehicle.
4.2 Smoking including E cigarettes/vapers is strictly prohibited in the vehicle.
4.3 Pets may only be carried in the vehicle with prior written consent.
4.4 Trips of up to a maximum of 1000 miles/week or pro rata are permitted. Above this, you will be charged £0.45/mile from your security deposit after completion of the trip.
4.5 All tolls and traffic penalties must be met by the Hirer.
5. Collection and Return of the Campervan
5.1 The Campervan must be collected at 15:00 on the date of hire. Exact time will be provided at the point of booking. Return time is 11:00 am. No refund is given for early return of the vehicle. If the Campervan is returned to the premises any later than original agreed time, then charges will apply at a minimum cost of one full day’s rental charge regardless of circumstances. Should the late return of the Campervan make us liable for extra costs to other customers, we reserve the right to pass on these costs to you.
5.2 The Campervan must be returned in the same condition as it was collected, in a clean and tidy condition, or a cleaning fee of up to £80 will be applied. The Campervan must be returned with a full tank of fuel or a £15 refuelling charge will be applied plus the cost of the fuel top up.
5.3 All rights are reserved by us to refuse any hire if in our reasonable opinion you are not suitable to take possession of the Campervan, and we do not need to state the reason for this. We take no responsibility for any detention, delay, loss, damage that you might experience, unless caused by our negligence.
5.4 You will be shown how to use the Campervan and what expectations that we have as to its intended use.
5.5 You will complete a handover form with (“the Handover Form”) with the required details, which we will both sign and this will form part of these terms and conditions. We may need to go through any last-minute paperwork.
5.6 All drivers must be present for collection of the Campervan.
5.7 On arrival of collecting the Campervan please ensure you allow at least an hour for us to show you around the Campervan, go through the specifics of how to operate all the features within the Campervan and describe how the Campervan is to be used.
6. Use Maintenance and Damage
6.1 The Hirer is responsible for:
a) Checking and maintaining oil, water, and tyre pressures during the hire period.
b) Reporting any mechanical issues to the Company immediately.
6.2 If any engine lights come on the dashboard, pull over immediately. If an accident occurs, get off the road, stay safe, and use the information provided during the handover to call the breakdown service provider and the Company.
6.3 Any damage caused to the Campervan, including interior fittings, will be deducted from the security deposit. If the cost of repairs exceeds the deposit, the Hirer will be liable for the additional costs.
6.4 If any damage to the engine is caused by Hirer’s own actions, you will be liable for the cost of repair. This would include putting incorrect fuel into vehicle or driving too hard putting the engine under extreme load, driving too fast or ignoring warning lights.
6.5 You will ensure that the tyres are not damaged and in particular ensure you do not drive too close to the kerb and scratch the alloys. During your hire period, if tyres and/or wheels are damaged, the cost for refurbishment will be required.
6.6 You must ensure that the gas cylinder is attached correctly, as shown, and that the gas is turned off when not in use. The Hirer must not leave naked flames including the hob unattended when on. You must also ensure that the diesel heater, all appliances, the pump and the gas cylinder are turned off when driving and that the front swivel seat is turned and fixed in the correct position before travelling, this includes driving on private land such as campsites and if these conditions are breached, we will not be held responsible for any injury caused.
6.7 You must operate the raising of the roof or bed particularly as shown and in line with supporting information given. You must also ensure that the pop-up roof is down and secured before driving, this also includes driving on private land. The maximum weight allowed in pop top bed is 150kg. The table inside the door must be secured correctly when driving and must be appropriately fixed within the door before the door is closed. The awning must be removed in windy conditions and before retiring for the night. Any damage caused because of not following these guidelines will be classed as negligence and you will be liable for repair costs involved.
6.8 We will not be responsible for the cleanliness of drinking water obtained from campsites. The water stored in the Campervan is not drinking water therefore we strongly suggest that you drink bottled water. The Hirer is responsible for the full cost of rectifying damage caused by the addition of fuel to the water tank.
6.9 The bed system has Isofix provided, however, we do not take responsibility with how the car seats are fitted into the vehicle. You can obtain advice on correct fitting from your car seat provider. You are legally responsible for ensuring that appropriate car seats are used.
6.10 You must use the Campervan and its contents in the way explained to you and in the Handover Form is provided to you to explain its use. You must use the Campervan and its contents responsibly and must follow instructions given, where instructions are not provided, you must assume that ‘normal’ and ‘common sense’ rules apply.
6.11 You must only carry passengers that have allocated seatbelts. If additional passengers travel in the Campervan, you will have breached the terms and conditions, and we do not take responsibility for any accidents or injury caused as a result of this malpractice or rental period of hire lost as a result.
6.12 If there is damage caused to external parts including awnings or rails as a result of negligence, you will be liable for the cost of replacement. If these are damaged as a result of an accident, it must be reported to us at the time and again times noted, and photographs taken.
6.13 If the Campervan’s keys are lost or damaged you will be liable for the costs of replacing the keys and any cost associated with getting a new set of keys to you during your hire period.
6.14 If no direct instructions are given, it is assumed that ‘common sense’ is used, however, you can access advice and support at any time if you are unsure how to use an item. It is expected that you do not operate equipment until you have checked how to use it.
6.15 You are liable for damage above cab height.
6.16 You are fully responsible for damage caused by failure to assess the height of the van and striking overhanging objects and subsequent damage to third parties and their property. You have a duty to report any damage to us. This also includes any damage of the undercarriage of the vehicle and is classed as gross negligence. In these cases, you shall be liable for the full amount of damages. You shall be liable to us for an amount commensurate to the severity of the negligence, up to and including the full amount of the loss.
7. Cancellation Policy
7.1 You will be refunded in full for cancellations made more than 30 days before your hire start date.
7.2 You will receive a 50% refund for cancellations made between 30 and 7 days before your hire start date.
7.3 You will receive no refund for cancellations made within 7 days of your hire start date. 7.4 We suggest you take out the necessary insurance to cover any losses.
8. Liability
8.1 The Company shall not be liable for any loss, damage, or injury in relation to this Agreement except where caused by the Company’s negligence. Any such liability, apart from for personal injury and death, will be limited to the limits of the Company’s applicable insurance.
8.2 The Hirer is fully responsible for any penalties, fines, or charges incurred during the hire period. You will also be liable for damage caused to third parties as a result of your negligence.
8.3 Subject to the above and our obligation to deliver the Campervan, you release us, from any liability to you (regardless of who is at fault) for any loss or damage incurred by you by reason of this Agreement.
8.4 Subject to any insurance arrangements agreed with us, you agree to indemnify and keep indemnified us, our employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by us by reason of your use and/or possession of the Campervan.
8.5 The Company only has the one Campervan. If for any reason, outside of the Company’s reasonable control, the Campervan is not available as requested, the Company will give you as much notice as possible, but the Company’s sole liability to you will be to refund you any monies paid.
9. Your Car
9.1 If during your hire period, it is agreed that you may park your car on our premises, this will be at your own risk. The premises are secured; however, we do not take any responsibility for loss of or damage to your car.
9.2 You may also be liable for informing your insurance company of your car’s location.
10. Breakdown
10.1 Your Campervan has 24-hour breakdown recovery. In the unlikely event of a breakdown; recovery or repair service will be provided by VW Assist.
10.2 Before any repairs are undertaken, you must get our preauthorisation from us.
10.3 During a breakdown or loss of use of the Campervan, our liability extends to refunding your hire charge for any days you lose the total use of the vehicle. unless this is caused by your negligence. If the breakdown is caused by your negligence, you will be responsible for any recovery costs or repairs incurred and you will not be refunded for the hire time lost.
10.4 Should your hire be disrupted by a mechanical breakdown/campervan system; malfunction (which does not extend to accident or damaged caused by you), for more than 48 hours after reporting to us. you will be reimbursed up to a maximum of the gross nightly rental rate for each night affected until the problem is rectified.
10.5 If the Campervan must be recovered, you must hand over the keys to the recovery driver and not abandon the Campervan. If you abandon the Campervan, you will be liable for the costs of getting the vehicle back to us plus any damage caused to the Campervan as a result of being left.
10.6 You must report any traffic accidents to us and also the police, reporting any damage.
10.7 You must not admit fault or settle any claims yourself. If possible, please take names, registration numbers and insurance details of the other party involved in the accident.
10.8 Please note the exact time of the accident and location and where possible. Please take photographs of the scene.
10.9 Ensure that you are in a safe position and do not move the vehicle unless you have been informed by us and the police that it is safe to do so.
10.10 If the Campervan is vandalised or scratched, please note times observed and take photographs of where it happened if known. This also must be reported to us immediately.
10.11 We will endeavour to ensure that any money due back to you is released as quickly as possible, however third-party claims can take varying amounts of time to resolve. We cannot quicken up the process as the handling of these claims is left up to our insurers.
10.12 We are entitled to withhold the security deposit, until your liability and the amount of damage or loss has been finally determined.
11. Breaches of this Agreement.
11.1 If you breach this Agreement, we have the right to cancel your booking without notification.
11.2 If you are already in the Campervan, we may require you to leave the van immediately.
11.3 If you breach this Agreement, you will not be refunded for your hire period and you will be liable for costs incurred in returning the Campervan to us.
12. Privacy policy
12.1 We will collect personal information from you when booking such as name, address, email address and contact telephone number to book the campervan and required insurance.
12.2 We will only share identity information with our insurance company as required.
12.3 A copy of our privacy policy is available on request.
13. Governing Law
13.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.
13.2 By booking the campervan, you confirm that you have read, understood, and agreed to these terms and conditions.